Shopping Guide
Order and Payment
Q:What payment methods can I use?
You can use the following payment methods:
・Credit Card (Visa, Master, AMEX)
・Shop Pay
・Google Pay
・PayPal
Q:Can I cancel the order?
You can cancel your order within 1 hour of purchase, after that, we don’t accept a cancellation. Please check the order completion email for instructions on how to cancel.
Q:How many items can I order?
Certain products have purchase quantity limits. If you add it to your cart and receive an error message, please adjust the number of purchases.
Shipping and Delivery
Please review our shipping guidance below for important information about delivery to your location.
Shipping Details
We ship all orders from our warehouse in Japan using ECMS as our courier partner.
Shipping Destinations, Costs, and Estimated Delivery Times
|
Destination |
Shipping Cost |
Free Shipping Threshold |
Estimated Delivery Time |
|
United States |
$12 (USD) |
Orders $199(USD) and above |
2 to 3 business days |
|
Taiwan |
$180 (NTD) |
Orders $4,999(NTD) and above |
3 to 6 business days |
|
Hong Kong |
$50 (HKD) |
Orders $1,200(HKD)and above |
3 to 5 business days |
For any questions or concerns about shipping, please contact our customer support team at support@soeju.com
Returns and Refunds and Exchanges
We take great care in ensuring the quality of our products. Please note that we do not accept returns or exchanges except in the case of defective or damaged products.
Returns for Defective Products
If you receive a defective or damaged product, please contact our customer support within 7 days of receipt.
-
Once your request is approved, we will provide the return shipping address.
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Please keep the original packaging (bag, box, etc.) in the same condition as delivered and pack the product securely to prevent further damage.
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We will cover the return shipping cost for defective items.
Refunds
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A refund to your original payment method will be processed within 5 business days after we receive the returned defective product.
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The timing of when the refund appears in your account may vary depending on your credit card company or bank.
Exchanges
We do not offer exchanges. If you wish to receive a replacement for a defective product, please request a refund first and place a new order.
Customer Service
For any inquiries, please feel free to contact us at: support@soeju.com