Product Review Guidelines

The purpose of product reviews is to provide customers with insights and evaluations of items they have purchased, helping others make informed shopping decisions.

Eligible Reviews

Reviews should be for products purchased from the SOÉJU Online Store.

Review Posting Policy

To ensure quality, we have set criteria for reviews. Reviews that do not meet these standards will not be published. Please note that during any periods when the review display function is unavailable on our online store, all reviews will temporarily remain unpublished.
Reviews reflect the personal opinions of our customers. Experiences with a product may vary from person to person.

Examples of Reviews That Will Not Be Posted

Comments unrelated to the product itself (e.g., complaints about store services, shipping, or delivery fees)
Reviews referring to products other than the one being reviewed
Reviews for items that were not actually purchased
Reviews for items that were returned or canceled
Comments on defective products (please contact Customer Support in such cases, as they are not representative of the product’s typical quality)
Information about products from other companies
Content containing identifiable personal information
Defamatory or inappropriate content
Any other content deemed inappropriate by our team

For any concerns regarding defective items or delivery issues, please reach out to Customer Support.

Review Process and Timeline

After submitting your review, please allow 2-10 business days for it to appear on our site, as each review undergoes a content review process.

We do not send notifications regarding the review status (approved or not) or reasons for non-publication. If published, the review’s appearance on our website serves as confirmation.

While requests for editing or deletion of a review post-publication are generally not accepted, we will consider changes if the content is inaccurate. For any such inquiries, please contact our team.

Product Review Guidelines